Careers at Jonajo

IT Customer Support (Technical Support)

We're looking for brilliant, full-time customer service professionals to work on an education platform. If you're quick on your feet and have exceptional people skills, we want you on the team. This team will be on the front lines working with our users every day and partner with our Product team to improve user experience.

We look forward to hearing from you!

RESPONSIBILITIES:

  • Provide friendly and efficient service.
  • Be the first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals.

REQUIREMENTS:

  • 2 to 5 years of customer servicing experience in IT Support, IT/Tech industries, or Engineering industries.
  • Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays. Shifts may include evening or early morning hours.
  • Patience, empathy, and a unique ability to manage stress.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Technical aptitude and the ability to pick up new technology quickly.
  • Flexibility to perform various operations tasks as situation demands.
  • Startup (all-hands-on-deck) "I bust my ass because I love it" approach.
  • Passion for children, education, serving educators, and serving parents

BONUS SKILLS:

  • Knowledge of and experience measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Familiarity with ticketing systems.
  • Previous, demonstrable experience with the creation of online help resources.
  • An early adopter of technology.

Last Updated:
March 4, 2022

Department:
Engineering

English Level:
Client Facing (TOEFL 610+)
Location:
Anywhere in Mexico

Years of Experience:
2

Apply Here

Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form :(