We are looking for a Property Management Assistant to help manage short term and long term rentals on Airbnb in the SF Bay Area (East Palo Alto, Union City). This is a part-time position, which can be done from home. However, driving to property sites will be required from time to time. If you are a people person, organized, and like doing DIY projects around the house, this job is for you!

Responsibilities

• Inspect properties at least once a week, go through checklists, and report any issues.
• Dispatch tenant work orders; Meet vendors & contractors on-site.
• Develop tenant and vendor relations as required.
• Message and review guests: You will need to stay in close communication with guests through messaging via Airbnb, text, WhatsApp or phone calls.

• Resolve maintenance issues: You need to resolve issues reported by guests using remote means or by going on location.
• Get help from Airbnb: If there’s an issue with a reservation or guest, you may need to contact Airbnb to work on a resolution.

• Contribute toward overall operational needs by helping with communications and ordering supplies.
• Handle miscellaneous assignments as requested by management

Requirements:

• Comfortable communicating using modern messaging technologies. (Slack / WhatsApp / SMS)
• 1 year administrative experience in a business environment
• Excellent customer service
• Experience working from home.
• Ability to drive to properties within the San Francisco Bay Area. (East Palo Alto / Union City)
• Demonstrated knowledge of phone and email procedures and etiquette.
• Strong attention to detail.
• Handle confidential information with discretion and professionalism. 
• Excellent communication, time management and organization skills
• Proactive, positive, energetic with a “can-do” personality.
• Ability to work from home. Reliable home internet connection is a must. 
• Ownership of a home computer and modern smartphone. 
• Flexible availability: Some after hours or weekend availability may be required to handle Airbnb guests needs.

Nice to Have:

• Experience with Do-It-Yourself home repair projects.
• AirBnb Hosting experience.

Pay range: $18-$22/ hour