We are looking for an Airbnb Assistant to help manage short term and long term rentals on Airbnb in the SF Bay Area (East Palo Alto, Hayward, Union City, Newark). This is a part-time position which requires driving to property sites at least once a week. This job desires hospitality skills, and an eye for detail. If you are a people person, organized, and like doing DIY projects around the house, this job is for you!

Responsibilities

• Inspect properties at least once a week, going through checklists, and handling/reporting any issues.
• Address guests' issues and maintenance requests; Meet vendors & contractors on-site.
• Develop guest and vendor relations as required.
• Message and review guests: You will need to stay in close communication with guests through messaging via Airbnb, text, WhatsApp or phone calls. ‍
• Resolve maintenance issues: You need to resolve issues reported by guests using remote means or by going on location.

• Get help from Airbnb: If there’s an issue with a reservation or guest, you may need to contact Airbnb to work on a resolution.
• Contribute toward overall operational needs by helping with communications and ordering supplies.
• Handle miscellaneous assignments as requested by management

Requirements:

• Comfortable communicating using modern messaging technologies. (Slack / WhatsApp / SMS)
• 1-year administrative experience in a business environment
• Excellent customer service skills
• Ability to drive to properties within the San Francisco Bay Area. (East Palo Alto / Union City / Newark / Hayward)
• Demonstrated knowledge of phone and email procedures and etiquette.
• Strong attention to detail.
• Handle confidential information with discretion and professionalism.
• Excellent communication, time management, and organization skills
• Proactive, positive, energetic with a “can-do” personality.
• Ability to check messages from home or from your phone. A reliable home internet connection is a must.
• Ownership of a home computer and modern smartphone.
• Flexible availability: Some after-hours or weekend availability may be required to handle Airbnb guests' needs.
  

Nice to Have:

• Experience with Do-It-Yourself home repair projects
• AirBnb Hosting experience.

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