We are looking for a Property Management Assistant to help manage short term and long term rentals on Airbnb in California as well as general administration. This is a remote position, which can be done from home. This job also requires administration skills, project management skills, and an eye for detail. If you are a people person, organized, and quick to communicate with technology, this job is for you!

Responsibilities

• Message and review guests: You will need to stay in close communication with guests through messaging via Airbnb, text, WhatsApp or phone calls.
• Manage room listing details, pricing, and the reservation calendar. You may need to review and edit listing descriptions, photos, nightly price, and availability.
• ‍Manage reservations: You will be expected to accept or decline reservation requests.

• Resolve maintenance issues: You need to resolve issues reported by guests using remote means.
• Get help from Airbnb: If there’s an issue with a reservation or guest, you will need to contact Airbnb to work on a resolution.
• Anticipate the needs of the CEO and the team, helping on operational, administrative and personal activities.
• Proofread and translate documents in Indonesian.
• Conduct research on various topics.
• Other executive administrative responsibilities and activities as needed.

Requirements:

• Comfortable communicating using modern messaging technologies. (Slack / WhatsApp / SMS)
• 3 year administrative experience in a business environment
• Excellent customer service skills
• Demonstrated knowledge of phone and email procedures and etiquette.
• A minimum of 2 year expert level on Google Workspace or Microsoft Office Products. 
• A minimum of 1 year work experience with US clients and/or individuals. 
• Handle confidential information with discretion and professionalism. 
• Excellent communication, time management and organization skills
• Ability to multitask and prioritize work in a fast-paced environment.
• Internet Research savvy with the ability to learn new tools quickly. 
• Proactive, positive, energetic with a “can-do” personality.
• Verifiable written and verbal communication skills in English and Indonesian
• Bachelor degree in the administrative field.
• Ability to work from home. Reliable home internet connection is a must. 
• Ownership of a home computer and modern smartphone. 
• Flexible availability: Some after hours or weekend availability may be required.
  

Nice to Have:

• Experience with channel managers and reservation systems.
• AirBnb Hosting experience.

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