Careers at Jonajo

Technical Support Representative

Welcome to the online marketplace for parents, schools, and after-school providers! As a technical support agent, you will be helping users use our this marketplace more effectively. You will provide technical support to users by researching and answering questions; troubleshooting problems; and keeping a knowledge base up-to-date with the latest issues and solutions.

You will also be responsible to interact with users via live chat, email, phone calls, and video calls.

MAIN RESPONSIBILITIES:

  • Receive phone calls and handle customer inquiries.
  • Handle live chat sessions with users
  • Assist clients with their administrative needs
  • Assist users with general navigation issues..
  • Perform different tech support duties.
  • Help users locate vendors and pricing.
  • Provide vendor schedule information.
  • Handle meeting and event arrangements.
  • Perform research on the internet.
  • Make on-line purchases.
  • Manage vendors.

You will be asked to diagnose and solve any of these issues in a timely fashion, and to follow up on designated communication channels when requested.

REQUIREMENTS:

  • 2+ years experience supporting office staff and professionals.
  • 2+ years experience with Microsoft Office Products and / or Google Apps.
  • 1+ year work experience in technical support.
  • 1+ year work experience with US clients or individuals.
  • Excellent interpersonal and organizational skills.
  • Handle confidential matters with great sensitivity and professionalism.
  • Verifiable written and verbal communication skills in English and Spanish.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Self-starter, positive, energetic with ‘can-do’ personality.
  • College degree.
  • Ability to work from home. Reliable home internet service is a must.
  • Ownership of a home computer and modern smartphone.

Last Updated:
November 7, 2019

Department:
Administration

English Level:
Fluent (TOEFL 630+)
Location:
Monterrey, Mexico

Years of Experience:
2

Apply Here

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form :(